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FAQ

My Account & My Orders

What is My Account? How do I update my information?

It is easy to update your Rachel Boutique account and view your orders any time through 'My Account'.

'My Account' allows you complete control over your transactions on Rachel Boutique

  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your orders

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, we confirm receipt of the order and begin processing it.

You will receive an email containing the details of your order when we receives it and confirms the same. In this mail you will be provided with a unique Order ID (e.g. #643), a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when we ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as 'Out of Stock' are not available for sale.

Shopping

Is it necessary to have an account to shop on Rachel Boutique?

Yes, it is necessary to have an account to shop for and purchase items. By creating your own Rachel Boutique account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wish list. You will also be able to rate/review products.

Payments

How do I pay for a Rachel Boutique purchase?

So far Rachel Boutique is accepting payments only via Internet Banking, Paypal, Western Union Money Transfers. We are working to add more payment methods like accepting Credit Cards, Debit Cards, Net banking etc.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Rachel Boutique?

There are NO hidden charges when you make a purchase on Rachel Boutique. The prices listed for all the items are inclusive of all taxes. We will be adding shipping charges along with your purchased products based on the shipping location you asked for. The price you see on the check out page is exactly what you pay.

Do I have Cash on Delivery option?

No as of now we do not have cash on delivery option with us.

How do I pay using a credit/debit card?

Sorry, we do not have this option to pay by credit/debit card as of now. But we are working on to include this option in future.

Can I use my bank's Internet Banking feature to make a payment?

Yes. Rachel Boutique offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

Order Status

How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section

In “My Account” page, click on the ‘Order History’ link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

What does the different order status mean?

Pending: Your order has been logged and we are waiting for authorization from the payment gateway.

Processing:Authorization has been received from the payment gateway and your order is being processed by us.

Shipped:Your order has been shipped by us and is on its way to the location specified by you for delivery.

Cancelled:The order was cancelled.

When and how can I cancel an order?

You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Us with the order number.

Shipping

What is the estimated delivery time?

We generally procure and ship the items within two weeks from the date your payment is confirmed. But this may vary based on the products availability and additional facilities requested by you. Business days exclude public holidays and Week Ends.

Why does the estimated delivery time vary from product to product?

You have probably noticed varying estimated delivery times of the product you are interested in. Delivery times are influenced by product availability, geographic location of us, your shipping destination and the courier partner's time-to-deliver in your location.

Why does the delivery date not correspond to the delivery timeline mentioned?

It is possible that we or our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page.
In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

Why can’t I get the product shipped to my area?

Whether your location can be serviced or not depends on

  • If we ships to your location
  • Legal restrictions, if any, on shipping particular products to your location
  • The availability of reliable courier partners in your location

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Detailed return policy is given in the Return Policy Section. Please refer that.

Does Rachel Boutique deliver internationally?

Yes, Rachel Boutique delivers items internationally.

Courier

How does the delivery process work?

All deliveries are scheduled through reputed couriers. You will be informed when we ships your consignment and will also be provided a tracking number.

How are items packaged?

We follow standard packing procedures. Your product will be packed in Rachel Boutique’s plastic covers. We avoid boxes to make sure the package weight is less so that your shipping charges will be less.

Are in-transit products insured?

No.

How can I track the delivery of my order?

All items sold by Rachel Boutique are delivered through reputed courier partners including FedEx, DTDC. You will be provided a Tracking ID for your order by the respective courier service provider. You can use the tracking number provided by the courier partner in their websites to know the exact status of the delivery.

Cancellations & Returns

What is Rachel Boutique's Free & Easy Returns policy?

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.

We assure you that all products sold on Rachel Boutique are brand new and 100% genuine. In case there is an issue with the product you have received, we can work out a resolution based on our Return Policy.

How do I return an item purchased on Rachel Boutique?

Returns are easy, simply follow these steps

  • Contact us and provide Order ID details.
  • Customer Support will confirm the return request and will inform you about the pickup process.
  • Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is an unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

We arrange for pickup from most of our customer locations. It’s simple. Please follow the instructions you received in email

In case we can't pick up the item from your location, you can ship it back to us.

Things to take care while you ship/pack the product

Include all price tags, labels, original packing and invoice along with the product

  • Pack the item safely to ensure against damage in transit
  • Mention the Return ID on the package so that we can acknowledge your return
  • Please mention Rachel Boutique’s address as specified in the email notification sent to you
  • Refund/replacement will be initiated as soon as we receives the product from you

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

If you don't get the return within the promised date, contact us immediately.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

I have changed my mind and would like to retain the product. What do I do?
Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

You have declined my request. What can I do?

In case we decline a replacement request and you are unconvinced with the reason provided, you can write to us to admin@rachelboutique.com

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Specific categories like innerwear, lingerie, socks and clothing freebies
  • Defective products which are covered under the manufacturer's warranty
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial numbers

Where can I find your Return Policy?

Please go to the home page, where you can see the return policy in the footer section.

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when

  • We cannot provide replacement
  • When a dispute has been ruled in your favor

Please check with our Returns Policy.

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

How can I cancel items in my order?

You can cancel an item in your order, unless the item is delivered by us

In order to cancel an item in your order

  • Log into your Rachel Boutique account and go to the 'Orders History' page
  • Identify the item you want to cancel and click on the corresponding 'View Details' link
  • In the detailed order page, you will see 'Cancel' links against each of the items in that order
  • Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

Why do I see a disabled 'Cancel' link?

A disabled 'Cancel' link can mean the following things:

  • The item is being shipped together with another order of yours
  • The item is non-refundable

In any of the above cases, you can get in touch with our Customer Support for more information

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier. The refunded amount will be made available immediately.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Rachel Boutique.

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:

  • Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction

Once you have requested the cancellation of item(s) in your order, Rachel Boutique will complete the cancellation and initiate the refund, depending on your preference.

Product Review Creation Guidelines

Guidelines For Writing Product Reviews

Product reviews on Rachel Boutique.com are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews

Have you used this product?

It's always better to review a product you have personally experienced.

Educate your readers

Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

Be yourself, be informative

Let your personality shine through, but it's equally important to provide facts to back up your opinion.

Get your facts right!

Nothing is worse than inaccurate information. If you're not really sure, research always helps.

Stay concise

Be creative but also remember to stay on topic. A catchy title will always get attention!

Easy to read, easy on the eyes

A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.

What's Not Allowed?

Customer reviews should be relevant to the product in question. The product review section on Rachel Boutique.com is for you to share your opinion on the product, and for other customers to research better. Rachel Boutique.com reserves the right to remove reviews that include any of the following:

  • Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product.)
  • Service feedback, including availability, order or payment related queries (Please use the Contact us form for the same)
  • HTML embedded in text
  • References to other retailers
  • Pricing related comments
  • Personal information (Phone numbers, postal address, email address and others)
  • Profane comments
  • Inflammatory comments
  • Copyrighted comments
  • Plagiarized content. (Any content found elsewhere on the internet, even if you're the original author.)
  • Promotional content
  • Reviews by or on behalf of a person or company with a financial interest in the product or a competitor's product (reviews by authors, artists, publishers, manufacturers without disclosure)
  • Reviews written for any form of compensation
  • Reviews given using fake ids, irrelevant user email ids
  • Asking for helpful votes
  • Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album)
  • Feedback about errors in the product description.
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